Connected operations for touring productions
The venue changes. The local contacts change. Your team still needs a clear view of the work. ShowDesk connects project details, people, equipment, quotes, documents, and AI assistance in an advanced CRM built for event businesses.
The context behind each date
Treat each date as a connected project. Keep venue-specific information close to the client, promoter, partner, and team relationships that make it useful.
A performance time does not tell the crew when they can enter the building. ShowDesk distinguishes event timing from access timing so both stay visible in the project’s details. Open the location record directly from the project when you need more context.
Separate People from Entities. A production contact can belong to more than one organization, with different work emails, titles, and phone numbers for each relationship. Project assignments capture what that person does on this date.
Keep venue information, technical documents, plans, and other files attached to the project they support. Upload from the project or the top bar, review the files before saving, and keep the originals available through authenticated downloads.
Move projects through configurable pipeline stages and keep actions, meetings, assignments, quotes, and communication history together. Reusable templates for actions, meetings, and client touchpoints support a consistent starting point for the next date.
The equipment behind the production
Keep resource information in one place so the people preparing proposals and the people reviewing equipment work from connected records.
Store serial numbers, location, condition, purchase details, warranty and insurance information, and maintenance history for individual assets. Inspect total, active, and inactive quantities, with filters for a warehouse or other storage location.
Build kits and packages from component resources. Complete-set quantities reflect their included physical inventory and can be filtered by location. Associate cases, covers, and accessories with individual assets.
Use inventory, labor, kits, and packages in quote sections with quantities, rates, discounts, and estimated tax. Recorded resource specifications can also support summaries of power, weight, and transport space.
AI for the questions between the details
Use ordinary record search and AI questions from the same top search bar. Questions from a project can include that project’s context, with answers linked to supporting records.
Relevant supported attachments can inform the answer. AI assists your review and does not independently change project records.
Enter a manufacturer and model in an equipment title to research descriptions, dimensions, weight, and electrical requirements online. Review the matched product and source links, then select the fields to apply. Applied research keeps its sources and research date for later reference.
Clients and local partners
A promoter, venue partner, or client may be involved in several projects and relationships. Portal access stays tied to what that person is authorized to see.
Authorized client and partner portal users can review shared project information, see published quotes, and message the project team according to their permissions. Keep that communication connected to the work it concerns.
Portal users can request timing, location, service, or other project changes. Your team reviews those requests before changes take effect. Supported timing and location requests can be approved and applied; quote revisions remain under your team’s control.
Example workflow
An illustrative touring workflow using connected ShowDesk records.
Add the date, client, venue, and local contacts. Select existing people and entities or create missing records during project setup. Assign each person’s role for this project.
Record the event and access times separately. Attach venue documents, add preparation actions, and use templates for work that repeats across dates.
Create the quote using your catalog, labor, kits, and packages. Publish it for authorized portal users, then review incoming requests with the project context alongside them.
Check open actions and supporting records as the date approaches. Use project-context questions to help find recorded answers, then follow the linked sources for the details.
Also explore AV team workflows and the full ShowDesk feature set.
Touring software questions
See ShowDesk in context
Explore projects, venue relationships, resources, and collaboration through the lens of your touring work.
Open app.showdesk.com and select Create account to request a tour. We’ll follow up as tour capacity becomes available. Registration does not grant workspace access. Existing customers can still sign in.